LeadGenesys – Privacy Policy

Effective Date: Oct 1, 2025
Governing Law: State of California, United States

At LeadGenesys LLC (“LeadGenesys,” “we,” “our,” or “us”), we value your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or use our products and services (collectively, the “Services”).

By accessing or using our Services, you agree to this Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

LeadGenesys collects both personal and business information from multiple sources to deliver and improve our Services. This includes:

• Contact Data: Names, email addresses, phone numbers, job titles, and company information.
• Business Information: Publicly available or customer-provided data related to business prospects and professional activities.
• Communication Data: Call recordings, transcripts, and other communication analytics processed through our platform.
• Website and Technical Data: IP addresses, browser type, device information, pages visited, and cookies or analytics data from leadgenesys.com.

We collect data directly from clients, from uploaded datasets, and from reputable third-party providers and public sources.

2. How We Use Information

We process and use data for the following purposes:

• To provide, operate, and improve our Services;
• To perform audience profiling and prospect enrichment;
• To analyze communication and transcript data;
• To train and enhance AI models;
• To communicate with users, including sending service updates and marketing messages (with opt-out options);
• To comply with legal obligations and prevent misuse.

3. Cookies and Analytics

LeadGenesys uses cookies, tracking pixels, and analytics tools to understand website traffic and improve user experience. You can manage or disable cookies in your browser settings, but doing so may limit certain website functions.

4. Data Sharing

LeadGenesys does not sell personal data.
We may share data with trusted third parties only for processing purposes, including:

• Vendors and service providers who help us deliver our Services;
• Analytics providers, hosting services, and communication platforms;
• Legal authorities if required by law or valid legal process.
• All third-party processors are bound by confidentiality and data protection agreements consistent with this Policy.

5. Data Retention and Storage

All data is stored on secure, U.S.-based servers.
We retain data only as long as necessary to provide our Services, fulfill contractual obligations, and comply with legal requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) or United Kingdom, we rely on the following lawful bases for processing:

• Performance of a contract: To deliver Services you request;
• Legitimate interests: To improve and secure our Services;
• Legal obligations: To comply with applicable laws;
• Consent: For marketing communications or optional data uses.

7. Your Rights

Depending on your location, you may have rights under laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including:

• Accessing your personal data;
• Requesting correction or deletion;
• Opting out of data sale or sharing (we do not sell personal data);
• Requesting data portability;
• Withdrawing consent at any time.

You can exercise these rights by contacting us at admin@leadgenesys.com.
We will need to verify your identity before fulfilling your request.

8. Security

We use industry-standard security measures to protect information, including encryption, access controls, and monitoring systems. While we take every reasonable precaution, no system is completely secure, and you acknowledge the inherent risks of internet-based data transfer.

9. Marketing Communications

We may send product updates, newsletters, or promotional emails to our clients and prospects.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at admin@leadgenesys.com.
Service-related or transactional emails (e.g., billing or account notices) cannot be opted out of while you are an active customer.

10. Data Roles: Controller and Processor

LeadGenesys acts as:

• A data controller for information we collect directly through our website or marketing channels;
• A data processor for information provided to us by our customers for processing within our Services.

We process customer data strictly according to client instructions and applicable data protection laws.

11. International Data Transfers

Although we operate primarily in the United States, we may process data in other countries where our vendors or partners are located.  When transferring data internationally, we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections to ensure compliance with applicable privacy laws.

12. Children’s Privacy

Our Services are intended for business professionals and are not directed to children under 16.
We do not knowingly collect personal data from minors. If you believe a child has provided data, please contact us for prompt removal.

13. Dispute Resolution

This Policy is governed by California law.  Any disputes or claims arising from it will be resolved through binding arbitration in accordance with the same process described in our Terms & Conditions.

14. Changes to This Policy

We may update this Privacy Policy periodically. When changes are significant, we will post a notice on our website or notify users by email. Continued use of our Services after such notice means you accept the updated Policy.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

LeadGenesys LLC
22 Mariposa Lane
Orinda, CA 94563

Email: admin@leadgenesys.com